Refund and Returns Policy
Last updated: October 22, 2026
We want you to be satisfied with your equipment. Because most of what we sell is professional diagnostic and repair equipment supplied by manufacturers, returns are handled case by case and follow the manufacturer’s terms. Please contact us before sending anything back.
Before you return anything
Contact us at allen.m@southeastcollisionequipment.com or (615) 686-3630 with your order number and the reason for the return. Please do not ship a product back without our written authorization. Returns sent without authorization may be refused.
Eligibility
- Return eligibility, time limits, and any restocking fee depend on the product and the manufacturer’s policy. We will confirm these with you in writing before you ship the item back.
- Returned items must generally be new, unused, complete, and in their original packaging.
- You are responsible for return freight unless the return is due to our error, a damaged or defective item, or the wrong item being shipped.
Items that are generally not returnable
- Software licenses, subscriptions, updates, and other digital products once delivered or activated.
- Special-order or custom-configured items, unless the manufacturer allows the return.
- Items that have been installed, used, modified, or damaged after delivery.
Damaged, defective, or incorrect items
If your order arrives damaged, does not work, or is not what you ordered, contact us right away with your order number and photos. We will work with the manufacturer and carrier to arrange a replacement, repair, or refund under the manufacturer’s warranty and our shipping policy. See our Shipping & Freight Policy for what to do when a delivery arrives damaged.
Refunds
Once we receive and inspect an authorized return, we will let you know the outcome. Approved refunds are issued to the original payment method, or by credit for invoiced orders, less any restocking fee or freight charges that were confirmed with you when the return was authorized. Original freight charges are not refundable unless the return is due to our error.
Cancelling an order
To cancel an order, contact us as soon as possible. If it has not yet been ordered from the manufacturer or shipped, we can usually cancel it. Orders that have already shipped or been special-ordered are subject to the return terms above.
Warranty
Manufacturer warranties apply to the products we sell. For warranty service, contact us and we will help you with the manufacturer’s process.
Contact us
Southeast Collision Equipment, LLC
116 Old Westmoreland Rd, Portland, TN 37148
Phone: (615) 686-3630
Email: allen.m@southeastcollisionequipment.com